COVID-19 Update

COVID-19 Update

The health and safety of our employees and guests is very important to us. Due to restrictions and service limitations set by local health authorities surrounding COVID-19 some services and areas of the hotel will not be available - these include: food service, stayover service, closure of the fitness center and hot tub. Access to the pool will be limited by occupancy limits. The wearing of masks and social distancing will apply in public areas to ensure the safety of all guests and members of our staff.  

For DISNEYLAND® Resort operational updates please visit: https://disneyland.disney.go.com/travel-information/.

Please note the following amenities are currently closed: Cold Stone Creamery, exercise facilities, gift shop, terrace for dining, and spa.

Employee & Guest Health

  • Washing Hands & Utilizing Hand Sanitizer: CDC guidelines shall govern the duty of all hotel employees to engage in frequent hand washing and use of hand sanitizer. Washing hands with soap and water is the preferable method. In situations where soap/water is not available, alcohol-based sanitizer is recommended.
  • Front of the House Signage: During all times in which the usage of masks is recommended by the CDC and/or other local health authorities, health and hygiene reminders shall be placed at high-traffic areas on property, including the front lobby area at a minimum, indicating the proper way to wear, handle and dispose of masks.
  • Back of the House Signage: Signage shall be posted at a minimum in the employee break room and cafeteria, and other areas employees frequently enter or exit. Signage will remind employees of the proper way to wear, handle and dispose masks, use gloves, wash hands, sneeze and to avoid touching their faces.
  • Employee & Guest Health Concerns: Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property shall be a staff-wide requirement. Employees exhibiting symptoms of COVID-19 shall remain or return home.
  • For additional information, click here.

Employee’s Responsibilities

  • Hand Cleaning: If not wearing protective gloves, all employees shall follow CDC guidance regarding handwashing. Employees shall wash their hands for at least 20 seconds, or use sanitizer when a sink is not available, after any of the following activities: using the restroom, sneezing, touching the face, cleaning, smoking, eating, drinking, accepting items from a guest (ID, cash, credit card, key card), taking a break, and before a shift and as needed throughout the shift.
  • COVID-19 Training: All employees shall receive COVID-19 safety and facility sanitation protocols training recommendations from the CDC with more comprehensive training, consistent with the CDC, for employees with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, Security, Valet/Door/Bell Services, and Maintenance/Engineering.
  • Personal Protective Equipment (PPE): CDC recommendations along with federal and local government regulations shall dictate appropriate PPE to be worn by employees. PPE, along with appropriate training for use and disposal, shall be made available to any employee upon request.
  • For additional information, click here.